Refund can be initiated by a User, using the Feedback link on Vegfru.com or by writing to [email protected] or by calling the customer care number, if the User is unsatisfied with the responses received against a Listing posted using the Refund Package provided by the Company.
For claiming any Refund, there should be at least one product or service posted by the User using the Refund Package.
User shall be first offered an extension of duration for the Listing that was posted using Refund Package for Free, to evaluate the responses again. If the user is still not satisfied with the responses offered after the duration is extended, Refund shall be initiated by the Company.
Refund can be initiated within the lifetime of the listing (i.e. 60 days from date of posting).
Refund can only be initiated against the same Order ID & Customer Name as mentioned during Order Booking.
Order Booking should be in the Client's name as the refund will be processed in the same name.
For orders that were paid through online payment modes, the refunds will be processed after deduction of charges incurred by the Payment Gateway.
Refunds will be processed within 30 business days from receipt & acceptance of all relevant documents.